Robot mowers
How to unbind a robot lawn mower from a previous owner's account
A second-hand robot mower that still belongs to the last owner's app account cannot map your lawn, take your settings or update its firmware. Here is why, and how the link is removed so the mower is yours in software as well as in the shed.
5 min readUpdated
Robot mowers lean on their app harder than almost any other device. The account holds your mowing schedule, your lawn map and virtual boundaries, security settings and firmware. So when a used mower is still tied to the previous owner's account, you are not locked out of a minor feature — you are locked out of setting the mower up at all.
What the link blocks on a robot mower
Until the mower is released from the old account, you typically cannot add it to your own app, cannot create or edit the lawn map and no-go zones, cannot change the schedule or security PIN, and cannot install updates. The mower is mechanically fine; what is missing is your ownership of it in software.
Why a factory reset will not fix it
A reset clears the mower locally, which is why people try it first. But the account link lives on the manufacturer's side, not on the mower, so a reset leaves the binding exactly where it was. The link has to be removed through the maker's own process — it is not a button on the device.
How we unbind your robot mower
We take your case through the manufacturer's official unbinding process on your behalf, as the lawful owner — nothing is bypassed and no one's account is touched. You do not need the previous owner, and you do not need the original receipt to start.
Start a request and we review it first — you get a yes or no, with the price, before any work begins.
Standard is paid only once the mower is unbound. Priority is paid up front to jump the queue. If it does not succeed, you pay nothing.
Brands we cover
Each has its own page with the details for that make. Not listed? We confirm other brands before any work begins.
FAQ
Questions, answered.
My second-hand robot mower says it is already registered. Can you fix it?
Yes — that message means it is still linked to the previous owner's account. We remove that link through the maker's own process so you can set the mower up on your own account.
Will resetting the mower remove the previous owner's account?
No. A reset clears local data but not the account link held on the manufacturer's side. That has to be removed through their process.
Do I need the previous owner to unlink it first?
No. The service works without them — we never need their login, email or cooperation, and we never ask you for them either.
Which robot mower brands do you cover?
The robot mower brands listed on the site. If yours is not listed, start a request anyway and we confirm it before any work begins.