The device is yours.
The account isn’t.
Bought a scooter, e-bike or tool still tied to its previous owner’s account? We take it through the manufacturer’s own process to remove that account, so the device works on yours.
Start a requestYou only pay if it works. Standard is billed after; Priority is up front.
Supported brands
Find your device.
How it works
Three steps.
- 01
Submit your device details
Brand, model, the identifier on the label, and what the app is telling you. You choose a service and see its price as you go. Two minutes, no account needed.
- 02
We take the case to the manufacturer
Listed brands start as soon as you send the request. Other brands we confirm first. Then we submit the case and handle every follow-up.
- 03
Reconnect after approval
We take the case to the manufacturer. When they release the binding, you connect the device to your own account. On Standard you pay once it’s unbound; on Priority you pay up front to jump the queue — and either way, if it doesn’t succeed you pay nothing.
Pricing
What it costs.
Two services, priced by device. Standard is paid only once your device is unbound; Priority is paid up front to jump the queue. Either way, if it doesn’t succeed you pay nothing.
- Listed brands start at the price on the form. Other brands we confirm first.
- We never ask for the previous account holder’s password, login or cooperation.
- Your device details and photos are used for your case only.
- An update in plain language at every stage.
Standard
$39.00
Estimated 7 to 14 calendar days from acceptance
Cases are worked in the order they arrive.
- Paid only once your device is unbound
- If it does not succeed, you pay nothing
Priority
$49.00
Estimated 2 to 7 calendar days from acceptance
Your case goes to the front of our queue and we start straight away. The manufacturer's response time is theirs.
- Paid up front; we start straight away and jump the queue
- If it does not succeed, you pay nothing
FAQ
Common questions.
Which devices are eligible?
Devices from the brands listed above that are registered to an account you cannot access, and that you lawfully own. Listed brands start at the price on the form. Other brands we confirm first, before any work begins.
I do not have the original receipt. Is that a problem?
No. Most second-hand devices come without one, which is the situation this service exists for. Tell us what you do have and we build the case from there.
How long does it take?
Standard is estimated at 7 to 14 calendar days and Priority at 2 to 7, counted from the day we accept the request. Most of that is the manufacturer’s response time, which is theirs rather than ours. You get an update at every stage.
What does it cost, and when do I pay?
Prices are set per device and shown above. Standard is paid only once your device is unbound — nothing up front. Priority is paid up front to jump the queue. Either way, if it does not succeed you pay nothing.
Is this legal?
Yes. We act only for the lawful owner of a device, and only through the manufacturer’s own process. We do not bypass locks, alter documents, impersonate anyone or access accounts. If a device looks like it was not lawfully acquired, we decline the case.
Do you need anything from the previous owner?
No. We never ask for their password, login, email or cooperation, and we will never ask you for them either.
Do I need to create an account?
No. You get a confirmation email with a secure link to your request. From there you can follow progress, send us what we ask for, and reach us.
What happens to the documents and photos I send?
They are used for your case and nothing else. We pass the manufacturer only what your case needs, and we never sell or share your details for any other purpose. The privacy page has the detail.