How-to
How to unbind a device from a previous owner's account
A clear, honest walk-through of how a scooter, e-bike, robot mower or diagnostic tool gets released from a previous owner's — or a lost — account. No bypassing, no previous owner needed, and you only pay if it works.
4 min readUpdated
If a device you own is still tied to someone else's app account, you do not need to track down the previous owner, and you should not go looking for a way to crack or bypass the lock — that route is unreliable, risks bricking the device, and is not how legitimate ownership is restored. The link comes off through the manufacturer's own process. Here is how that works, end to end.
Step 1 — Confirm the device is lawfully yours
This service exists for the lawful owner of a device — bought, gifted or inherited. That is the whole basis on which a manufacturer will release a device, and it is the basis on which we accept a case. If anything about a device suggests it was not lawfully acquired, we decline it.
Step 2 — Find the device's identifier
Every unbinding starts from the device's own identifier — usually a serial number, sometimes a MAC address or a frame number. It is printed on the device, and for app-based devices it often also appears in the app when you try to pair.
If you cannot read a worn label, a clear photo of it is enough for us to work from.
Step 3 — Note the model and what you are seeing
The model as printed on the device, plus a couple of sentences on how you came to own it and what the app or screen says, is usually what decides how quickly we can answer. A best guess at the model is fine — we confirm it.
Step 4 — Start a request
Send those details through the request form. We review the case first and come back with a straight yes or no and the price, before any work starts. There is no account to create; you get a secure link to follow progress and send anything we ask for.
Start a request and we review it first — you get a yes or no, with the price, before any work begins.
Step 5 — We handle the manufacturer's process
Once you accept, we take the case through the maker's own official unbinding route on your behalf, as the lawful owner. Nothing is bypassed, no lock is cracked, and no one's account is accessed. You are kept updated at each stage.
What you pay, and when
Prices are set per device and shown on the request form. Standard is paid only once your device is unbound — nothing up front. Priority is paid up front to move ahead in the queue. Either way, if it does not succeed, you pay nothing.
You never need the previous owner's password, login, email or cooperation — and you do not need the original receipt to start.
Is this legal?
Yes. We act only for the lawful owner of a device, and only through the manufacturer's own process. We do not bypass locks, alter documents, impersonate anyone or access accounts. That is the difference between restoring ownership and working around it, and it is the only way we work.
FAQ
Questions, answered.
How do I unbind a device without the previous owner?
You start a request with the device's identifier, its model and a short description of what you are seeing. We then take the case through the manufacturer's own unbinding process on your behalf, as the lawful owner. The previous owner is not involved at any point.
Will a factory reset unbind it?
Usually not. A reset clears the device locally but does not remove the account link held on the manufacturer's side. That has to be done through their process.
How much does it cost to unbind a device?
It is set per device and shown on the request form. Standard is paid only after it works; Priority is paid up front to jump the queue. If it does not succeed, you pay nothing.
Which devices can you unbind?
Electric scooters, e-bikes, robot lawn mowers and diagnostic tools from the brands listed on the site. Other brands we confirm first, before any work begins.