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Robotic lawn mowers
If your Ecovacs GOAT device is still registered to a previous or inaccessible account, we handle the manufacturer's unbinding process for you, start to finish.
Three things, and you can get all of them from the device itself.
You do not need the original receipt to start. Most second-hand devices come without one. Tell us what you do have and we build the case from there.
On the label underneath the mower, and in the ECOVACS HOME app under device information.
Cannot read it? Send a photo of the label instead and we will work from that.
FAQ
It is still registered to someone else's account in the Ecovacs GOAT app, usually the previous owner's, or an account you no longer have access to. It happens a lot with second-hand, gifted and resold devices. Nothing is wrong with the robot mower itself, but you cannot add it to your own account until that link is removed.
That is what we do. We review your case first and tell you yes or no, with the price, before any work starts. We act only for the lawful owner, and only through Ecovacs GOAT's own process. We never bypass locks or access anyone's account.
Yes. Most second-hand devices come without one, and that is the situation this service exists for. Tell us what you do have and we build the case from there.
No. We never ask for their password, email or cooperation, and we never ask you for them either.
Prices are set per device and shown on the request form. Both services are paid after the manufacturer has released the binding and you have connected your robot mower to your own account. If the unbinding does not succeed, there is nothing to pay.