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Ask us anything first.

Not sure whether your device can be released? Ask before you start a request. We would rather say no early than take on a case we cannot finish.

Optional

Only if you already have a request open.

Quicker answers

  • Already have a request open? Reply to any email we have sent, or open it here. That keeps everything on one thread.
  • Cannot find your identifier? We show you where to look, and a photo of the label works if you cannot read it.
  • What does it cost? Listed brands show their price on the request form; other brands we confirm first. Standard is paid only once your device is unbound; Priority is paid up front to jump the queue — and either way, if it doesn’t succeed you pay nothing.