Privacy

We collect what we need to work your case and nothing else. We share your device details with the manufacturer, because that is the whole point. We do not sell anything to anyone.

• Contact details. Your name, email address and country.
• Device details. Brand, model, the identifier from the label, and what you tell us about the situation.
• Anything you send us. Photos of a label, a screenshot of an error, purchase records, message threads with a seller.
• Basic technical data. What is needed to serve the site securely and keep it working. When you send a request, that includes your IP address, browser type and a few device traits such as screen size, time zone and language, which we keep to spot repeated or fraudulent requests.

We never ask for account credentials, not yours and not the previous owner’s. If you send us a password, we will delete it and tell you.

To decide whether we can help, to make your request to the manufacturer, to keep you updated, to take payment when it is due, and to keep records of what we did and when.

• The manufacturer. We pass on what their process requires for your case, typically the device identifier and the supporting material. This is the purpose of the service, and you authorise it when you submit a request.
• Our service providers. Hosting, email delivery and payment processing. They act on our instructions and may not use your information for their own purposes.
• Nobody else, unless the law requires it. We do not sell or rent personal information, and we do not share it for advertising.

Case records are kept while your case is open and afterwards for as long as we need them for accounting, tax and dispute purposes: retention period pending. You can ask us to delete material you sent that is no longer needed, and we will unless we are required to keep it.

Depending on where you live, you may have the right to ask for a copy of what we hold, to correct it, to have it deleted, to object to how we use it, or to complain to a regulator. Ask us through the contact page and we will action it.

The controller of your information is legal entity pending, reachable at support address pending.

Manufacturers we contact on your behalf are located around the world, so working your case can mean sending your device details outside your own country. Submitting a request authorises that, and we send only what the case needs.

This site does not set advertising or tracking cookies. If we add analytics, this page will say so before we do, and it will be limited to understanding how the site is used.