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Electric bikes
If your VanMoof device is still registered to a previous or inaccessible account, we handle the manufacturer's unbinding process for you, start to finish.
Three things, and you can get all of them from the device itself.
You do not need the original receipt to start. Most second-hand devices come without one. Tell us what you do have and we build the case from there.
Stamped on the frame label, near the bottom bracket.
Cannot read it? Send a photo of the label instead and we will work from that.
Questions
It is still registered to someone else's account in the VanMoof app, usually the previous owner's, or an account you no longer have access to. It happens a lot with second-hand, gifted and resold devices. Nothing is wrong with the e-bike itself, but you cannot add it to your own account until that link is removed.
That is what we do. We review your case first and tell you yes or no, with the price, before any work starts. We act only for the lawful owner, and only through VanMoof's own process. We never bypass locks or access anyone's account.
Yes. Most second-hand devices come without one, and that is the situation this service exists for. Tell us what you do have and we build the case from there.
No. We never ask for their password, email or cooperation, and we never ask you for them either.
On Standard you pay only once your e-bike is released to your account. If it does not work, you pay nothing. Fast is paid up front and starts right away. Either way you get the exact price before you pay anything.